Shipping Policy

How orders leave here

Every shipping label on this site is generated for a delivery that an adult must sign for. Bottles travel in rigid cartons with moulded corner protection: the bottle stands upright inside an absorbent sleeve, the sleeve sits in a divided insert, and the whole thing is closed inside an outer box with padding on all six sides. Nothing rattles. If a carton does arrive scuffed or wet, refuse it or photograph it before opening and tell us the same day.

Charges and timing

shipping is calculated from the delivery address, the number of bottles and the service selected, and the figure is shown before payment so there is no surprise afterwards. Orders placed before the daily cut-off are picked the same working day. Transit usually takes between three and five working days, and longer to a rural address or during a holiday period. These are estimates rather than commitments; a carrier delay is not a reason to send a bottle out twice.

Signature and identification

The carrier will not leave an alcohol parcel at a door, with a concierge, or in a parcel locker. The person receiving it must be at least 21 and must show government-issued identification that matches the name on the order. If nobody is available, the carrier will attempt delivery again on the next working day; after the final attempt the parcel returns to us. A refused delivery because identification could not be produced is refunded less the outbound and return shipping cost.

Where we can and cannot send

Alcohol shipping rules are written state by state, so some destinations accept wine but not spirits, some cap the number of bottles in one order, and a few accept no direct delivery at all. Restricted destinations are blocked at checkout and listed on the shipping restrictions page. Where a state requires a shipment to originate from a licensed producer or retailer, that requirement is handled by the operator record described below.

Addresses and changes

Check the delivery address before submitting an order. An address can be corrected before dispatch by contacting us with the order reference. After dispatch the carrier may be able to redirect a parcel, but a redirection can add a day and may carry a fee. We cannot deliver to a PO box, a military post box or a freight forwarder, because none of them can complete an adult signature.

Weather holds

In extreme heat or a deep freeze, a shipment may be held for a day so the parcel does not sit in a hot or frozen vehicle. If that happens you will be told, and you can choose to wait or to cancel for a full refund of the shipping charge.

Operator record

Registered business details and alcohol licence information are available on request from customer support.

Contact

Track an order or ask about a delivery at [email protected] or on .